Returns & Exchanges
We want you to love your purchase, but if you are not completely satisfied, we offer a flexible return policy for items purchased online or in-store. Most returns are accepted within 90 days of purchase when accompanied by a valid receipt or order confirmation.
Locate Your Receipt
Gather your original paper receipt, packing slip, or digital order confirmation email to ensure a smooth transaction.
Choose Your Method
Return your items to any open Bath & Body Works store location for an immediate refund or exchange, or initiate a return by mail.
Pack Your Items
If returning by mail, securely pack the unused products in the original packaging and include the completed return form.
Receive Your Refund
Once processed, your refund will be issued to the original form of payment, typically appearing on your statement within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing